Use Cases

OPEN For Business

Your business should stay open and service customers in the right way whether you are able to go to the office or not. Keep the lights on all the time.

WFH / One Team

Your team may be working from different locations, or wfh, but your service shouldn't look fragmented. Black Lab can connect your team so that your service remains seamless and always awesome.

Customer Service

The right sized solution to enable your business to provide the best customer service experience with no fuss and no muss.


Every missed call is opportunity walking through the door and walking right back out. Now there is no question of a walk-in opportunity walking out.


Phone surveys are an invlauable tool for measuring customer satisafaction and quality of service. An IVR can manage an inbound or outbound-blast survey.


Remind customers when orders are due for payment, pick up, or other activities. Pharmacies are one of many verticals that deploy for this use case.


Tele-banking IVR solutions are used around the world to allow customers to check balances and perform certain transactions via the phone.

Payment Processing

Utilities and service providers of other recurring services allow customers to pay bills by phone using IVR systems.